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This document outlines the shipping policy that applies to customers making purchases at www.thepujahouse.com If you have any inquiries, kindly reach out to our customer service team via Call/WhatsApp at 9999999999 (10:00 AM-6:00 PM) Indian Standard Time (IST), Monday to Saturday or email us at info@thepujahouse.com.

Order Processing Time

All orders placed before 12 PM from Monday to Saturday are promptly processed and dispatched on the same day. Orders placed after this time will be dispatched on the following day. Orders made during the weekend or on public holidays will be shipped from our warehouse on the subsequent business day.

International Orders

For international orders, please be aware that your package may be subject to import duties and taxes. You, as the customer, are responsible for covering these fees. We strongly advise you to consult your local customs office before placing an order on our website, as these charges can at times be substantial, and we are unable to calculate them on your behalf.

Tracking Your Order

Upon dispatch of your order, we will send you a confirmation email containing tracking information. This will enable you to monitor the status and location of your package directly through the carrier's website.

Returns, Refunds, and Exchanges

Our foremost priority is your satisfaction with your purchase. For comprehensive details regarding our return and refund procedures, please refer to our dedicated Return & Refund Policy page. We are committed to ensuring a smooth and transparent process for all your return, refund, and exchange needs.

At thegemstoneco.com we are dedicated to ensuring our customers' satisfaction with the products they order from our website. Our return policy is straightforward, flexible, and customer-oriented. We strive to address issues to the best of our ability and welcome returns and replacements based on the following terms:

1. Wrong Product: If an incorrect product has been shipped to you, or if a product does not match the item ordered by the customer (Unboxing Video Required).
2. Manufacturing Defect: If you receive a product with a manufacturing defect (Video Required).
3. Damaged Condition: If the product arrives in a damaged condition (Unboxing Video Required).